11 March 2010
Univerge 360 is not a single product; it is NEC's concept for Unified Communications in that they look to encompass the total communications requirement rather than small sectors.
NEC understand the challenges of today's business environment and offer advanced solutions to help businesses meet (and surpass) their operational and business objectives. NEC call this holistic approach UNIVERGE360, and it is designed to efficiently, and cost-effectively, prepare organizations for the opportunities available today, and for those of tomorrow. By uniting all business's communication devices, (including mobile handsets, PDAs, softphones and other IP devices) UNIVERGE360 provides a 360 degree solution to your business communications.
The UNIVERGE SV8000 Series from NEC are designed to deliver next-generation, open standards-based solutions; it is your bridge to the future and protects your existing telephone infrastructure investment while providing a migration path to pure IP. With the SV8000 series, all types of communication methods are supported, whether TDM, IP, video, wired or wireless.
The SV8000 Series gives users access to advanced telephony features that enhance their productivity, in addition to supporting many additional multimedia applications. Its Call centre tool can support up to 500 agents. With features such as CTI, preview and power dialling, and automated email responses, agents will always be able to expertly handle customer enquiries, whether they are via the web, email, telephone, voicemail or fax.
The SV8000 Series incorporate open architecture with almost unlimited networking capabilities. It is extremely scalable and ranges from 20 extensions to 200,000 (by networking individual SV8000 servers). The SV8000 Series can network with your existing NEC and third party systems, so that IP technology can be introduced gradually to protect existing investments.
Please contact us should you require further information about the NEC Univerge.
